The student educational journey is filled with important milestones and new thresholds that they pass on a regular basis. It’s our job as educators to help them navigate each new step. So, let’s have a frank conversation about what that even means to us as Student Success professionals.
At the community college, students come to us from all stages in their lives. We encounter the new-to-college student who just turned 18, experiencing adulthood for the first time, all the way to seasoned adults coming back to reeducate for a new career or promotion. No matter where they come from or at what stage of life they are in, every single one of them is looking to us to help them navigate these milestones. The million-dollar question is always: How?
The simplest answer is, there isn’t one way. Years of student service tells us that national best practices and strategies in student success always comes down to the amount of human interaction we can give to our students. What makes a Guided Pathway model so successful is not just the concept of gathering similar academic programs into one cohesive group, it’s the experience the student has with the advisor in that area who helps them to explore their options. The online FAFSA form students and their parents can fill out within minutes isn’t what helps them to feel confident in their ability to fund their education, it’s the financial aid representative that takes the time to explain the process. Even early alert systems with their ability to help us flag students in crisis are meaningless without the person reaching out to the student to discuss their issues. Academia is great at thinking up innovative strategy to approach student success, but each student and their journey is unique. Implementing strategy is never enough, it inevitably comes down to the that one person on campus interacting with the student, that often times yields the best results.
Like I said before, the student’s journey is a collection of milestones and thresholds. They encounter something new in almost every step of the way. When we work with a student it’s our job to assess in that moment where the student is coming from, what is the issue, and how best can we help. Active listening is paramount to understanding and allowing the student to fully explain or express their questions or concerns before we start telling them the solution. Listening is essential to not only giving the most accurate info, but to also validate who they are and what they are dealing with. In our experience, most students, when they walk into our spaces seeking our help, are just looking for that connection. They are more than ok when we tell them we don’t have an answer for them. Often times our best tool is to sit and listen. Getting to know our students is the first step in providing the right kind of help at the right time.
As a rule, we encourage our students to come back and see us multiple times a semester, not because we feel they need tracking, but because we get to know them and vice versa. Each visit is an opportunity to cultivate mutual respect and trust. Before long the student feels comfortable coming to us when they don’t understand something or encounter a new experience. Our relationship allows us to help them navigate in a way that makes sense and in a manner that makes sense. Which then equates to a better student experience overall. They aren’t intimidated by something new, because they know they have allies who can help them through it.
I challenge you to get to know your students, to evaluate your processes and put student learning and experience at the center of your decisions. Can we take our time during these interactions to allow for better understanding? Can we relate our own stories to help us connect to their experience? Can we remind ourselves that our interaction with our students is the purpose of our work?